Frequently Asked Questions

Let us do the ORDINARY so you can be EXTRAORDINARY

Give us a call, send an email or a message via our contact page. Embrace the extraordinary as we transform the ordinary, whisking away your worries and leaving you with a pristine haven, all with our unwavering dedication and infectious enthusiasm!

This will depend on the condition and size of your home and your expectations. If you justs need the basics, we can do that, but if you want ultimate cleanliness then let’s make your home shine brighter than a disco ball at a cleaning party!

We work with you to create a personalised cleaning plan and the time frame will depend on your requirements. We like to be thorough while also working within a reasonable time frame.

Typically, we spend 1 hour per 1 bedroom apartment/home. Ex. a house with 3 bedrooms will take approximately 2-3 hours to be cleaned from top to bottom.

No, you don’t need to book a regular service. While we love working with you regularly we are more than happy to come once, or occasionally as you need it. A single phone call has the power to summon a team of cleaning heros who will swoop in to save the day!

We work very closely with property mangers and we believe our checklist and standards will satisfy a property manager, leaving them utterly impressed and smiling from ear to ear!

If you are booking our service, we work with you to ensure our cleaning services are up to your standards.

We know you respect our time,  but sometimes unforseen circumstances dictate that a cancelation is needed.  Our policy is that you notify us 24 hours beforehand, but please call us as soon as you can if a cancellation is required even if it is within the 24 hours.

A friendly reminder will be arriving 24 hours before your scheduled service, ensuring you’re fully in the know about our cleaning rendezvous (ie, the time of your booking).

We’re human, somtimes something goes wrong – we’re here to resolve any issues. Just let us know within 24 hours so that we can come back and change that!

Our unwavering mission is to deliver nothing short of delightfully satisfying service each and every time, leaving you with a smile that shines brighter than a freshly polished mirror! We always take photos before and after to ensure everyting is to your satisfaction.

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